How much does a custom order cost?

The cost of a custom piece varies based on the design’s complexity, size, the number of colors involved, and anticipated hours of labor. Pieces may range from $20 to $200 depending on the variables mentioned (shipping always included).

Exact pricing can be challenging; however, I will work with you to find the best balance between design and budget. Feel free to be upfront about your budget, and together, we’ll create something meets your needs!

Do you provide the jackets for custom orders?

I don’t supply jackets for custom work due to everyone’s personal preferences. I recommend picking one that you’re willing to experiment on. It can’t have seams running through the area where the design will be and make sure it’s not excessively thick (it has to fit under the footer of my machine so no fuzzy linings). More information on this is below.

How long does it take to complete a custom order?

I recommend reaching out at least 1-2 months before you need your custom piece.

This length of time accounts for creating the initial design, making any adjustments, mailing your apparel if needed, and creation time. Additional time will be needed for standard shipping (expedited shipping can be provided but will be an extra charge).

What is the return policy?

Unfortunately, I don’t offer returns or exchanges on custom work. That said, if you have any concerns or questions about your order, feel free to reach out to me, and I’ll do my best to help!

Can you customize any type of garment?

I mainly work with jackets and shirts that fully open with buttons or a zipper, so that I have access to stitch the design over the table. The best fabrics for chainstitching are 100% cotton, non-stretch denim or thick canvas. Open-weave materials, burlap, or natural fibers are difficult, as the hook needle tends to get caught in them. But feel free to think outside of the box. Chainstitching can be done on table runners, tablecloths, cloth napkins, bandanas, pet apparel, bags, pouches, etc.

why haven’t i heard back from you?

As a mom, I may not always be the best with technology, but I do my best. It may take me a day or two to respond (especially given time zones). I appreciate your patience and promise I’ll get back to you as soon as possible! I’m available at northwoodarrow@gmail.com or on Facebook messenger @ Northwood Arrow.

What if my package gets lost?

Once your order is in the hands of the postal service, I no longer have control over what happens. I typically ship through USPS. If you’d like, I can always add a signature requirement to ensure it’s not stolen. For custom orders over $150, shipping insurance will be added, unless otherwise requested.